Effective Date: 15 November 2024
1. Introduction
Thinklab Digital Agency values your privacy and is committed to protecting your personal data in compliance with the GDPR and Australian Privacy Principles. This Privacy Policy outlines how we collect, process, and safeguard your information when you use our website and services.
2. Data We Collect
2.1 Personal Data
We may collect the following personal data:
Name, email address, phone number, billing and shipping address, and business information when you fill out forms or interact with us.
2.2 Usage Data
Information such as IP address, browser type, device type, pages visited, and time spent on the website is collected through cookies and tracking technologies to improve user experience.
2.3 Cookies and Tracking
We use cookies to enhance site functionality, gather analytics, and personalize your experience. Types of cookies include:
Essential Cookies: Required for website functionality.
Analytics Cookies: Track user behavior for improvement.
Marketing Cookies: Provide targeted advertisements.
You can manage or disable cookies in your browser settings.
3. How We Use Your Data
We use your data for the following purposes:
Service Delivery: To provide services like e-commerce website development, ERP integration, and digital marketing.
Communication: Sending updates, offers, and responding to inquiries.
Analytics: Improving website performance and user experience.
Legal Compliance: Ensuring adherence to legal and regulatory requirements.
4. Data Sharing
We may share your data with:
Service Providers: Hosting, analytics, and payment processing partners bound by strict confidentiality agreements.
Legal Authorities: When required to comply with laws, regulations, or legal processes.
We do not sell or trade your personal data to third parties.
5. Data Security
We employ industry-standard measures such as encryption, secure servers, and restricted access to safeguard your data. However, no method of transmission over the Internet is entirely secure, and we cannot guarantee absolute protection.
6. Your Rights
6.1 Access and Correction
You have the right to access and correct your personal data. To request access, email Info@thinklab.com.
6.2 Erasure and Restriction
Request deletion of your data or restrict its processing in certain circumstances.
6.3 Data Portability
Request a copy of your data in a structured, machine-readable format.
6.4 Withdraw Consent
Opt-out of marketing communications by clicking "unsubscribe" in our emails or contacting us.
6.5 Lodge a Complaint
You can file a complaint with your local data protection authority if you believe your rights have been violated.
7. International Data Transfers
Your data may be processed outside Australia, including in the EU or other regions with data protection laws. We ensure these transfers are compliant with GDPR safeguards.
8. Data Retention
We retain personal data for as long as necessary to fulfill service obligations and legal requirements.
9. Links to Third-Party Websites
Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of these sites.
10. Updates to This Privacy Policy
We may update this policy to reflect changes in our practices or legal requirements. Updates will be posted on this page, and significant changes will be communicated via email or notices on our site.
Contact Us
If you have questions about this Privacy Policy or your data rights, contact us:
Email: Info@thinklab.com
Address: Sydney, Australia
Website: https://www.thinklab.com.au/
